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Glossary

What is Customer Service Contact Center?

Customer Service Contact Center is a call center that is engaged in the business of providing outsourced customer support services. A customer service support contact center usually provides customer support services to end user clients of a large business through telephone calls, e-mail and online chat. Customer services contact center services are specialized services and need expertise to be managed. 

For example – A telecom company will hire the services of a third party customer service contact center provider to serve its end clients – business customers and individuals – for all their issues and queries related to their phone networks.

 

Resource Library

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