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Glossary

What is Cross Media Queuing?

Cross Media Queuing is a call center methodology in which all incoming messages, be it a phone call, an e-mail, fax, interactive voice response (IVR) message, website submission is routed in the same way. Cross media queuing is achieved with the help of technology tools that help in creating a queue engine, media interaction modules, agent application modules, configuration and administration modules and a statistical and reporting module.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

7 Go-To Tips for Winning Customers by Outsourcing BPO Services

If you are a business owner, you will always look for ways that can help you to increase business virtues with an input of minimal cost. Running a customer-centric business calls for an enhanced sa....

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BPO Company to Work from Home: Is it Possible?

<p>Over the past few months, work from home has become a need for all industries. Several companies have shifted to remote working, as the threat of COVID-19 transmission increased. Main....

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