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Glossary

What is Cross Media Queuing?

Cross Media Queuing is a call center methodology in which all incoming messages, be it a phone call, an e-mail, fax, interactive voice response (IVR) message, website submission is routed in the same way. Cross media queuing is achieved with the help of technology tools that help in creating a queue engine, media interaction modules, agent application modules, configuration and administration modules and a statistical and reporting module.

Resource Library

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

The Rising Significance of Medical Call Center Solutions!

<p>Outsourcing is not new to the business industry and most companies consider outsourcing because handling multiple functions in-house is hassling for them. Since healthcare firms handl....

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Resolving the Hassles of Increasing Call Volumes!

<p>Increasing call volumes are not always a good thing!</p> <p>Several companies miss-interpret increasing call volumes with the fact that more people are ....

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