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Glossary

What is call quality?

Call quality is the process of observing a customer representative’s call with customer and analyzing the quality of the call center services station. Call quality approach is considered the most effective way to improve the services provided by call center in India to its customers. Organizations usually hire trained call center specialists to train and monitor the calls made by their agents to customers at their call center outsourcing station. This constant tracking and rectification process improves the quality of call services made by a client.

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