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Glossary

What is Call Load?

Call load is also referred to as work load. This feature determines (Average Talk Time + Average After-call Work) x call volume, for a given period. Under staff call centers increase the workload of the call center agents which eventually leads to customer disappointment. Call load includes three major components including call volume, average talk time, and average after call work.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Is Outsourcing a Viable Alternative for Businesses Post Pandemic?

<p>In the tough times of pandemic and worldwide lockdown, outsourcing demands continue to rise. According to a <a href="https://www.businesswire.com/news/home/20200810005....

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In-house Vs Outsourcing Lead Generation: Which Of Them Gives More ROI?

Without business leads, any business will fall apart someday. Lead generation is a core component that determines the future of any business. In fact, 80% of corporate leaders agree that lead gener....

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