submit query
Loader

Please fill with your details

  • refresh
Glossary

What is Call Load?

Call load is also referred to as work load. This feature determines (Average Talk Time + Average After-call Work) x call volume, for a given period. Under staff call centers increase the workload of the call center agents which eventually leads to customer disappointment. Call load includes three major components including call volume, average talk time, and average after call work.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Is India Still a Good Option for Call Center Services?

<p>Several organizations dealing with customers at the front end require additional support to draft the results in the favor of their business. Here, in most cases, the support revolves....

Read more>>

Security Tips for Call Centre Outsourcing Companies

Reaching the designated sales goals in today’s competitive epoch isn’t the same as before. It is hard to live up to the customers’ rising expectations. However, following....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo