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Glossary

What is Customer Care Satisfaction Score?

Customer Care Satisfaction Score is a metric measured by organization to determine the satisfaction level of their customers with regards to their products or services. A high customer care satisfaction score is highly critical for organizations to sustain and grow their businesses. Organizations which have lower levels of customer care satisfaction score should be alarmed as it means their valuable customers are not happy with their products or services and might stop using them affecting their business. It is therefore given utmost importance by organizations. Customer Care Satisfaction Scores are compiled by organizations by using customer surveys.

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