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Glossary

What is collaborative browsing?

Collaborative browsing is a technology that allows call center and Business Process Outsourcing companies to offer remote support to customers. It is a aided software and technology tools. In a collaborative browsing scenario, a customer and a call center technical support assistant can view the same page on their computer systems and the agent can provide assistance to the customer as he is able to view the exact issue with the system. Internet plays an important role in such a situation as it helps connect both the systems.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Call Center Outsourcing in India: Why It’s a Global Leader in Customer Support?

<p>Are you prepared to improve your company's key competencies? Are you trying to find reliable reasons for call center outsourcing in India? We've given you good....

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What is Recruitment Process Outsourcing? A Comprehensive Guide to RPO Services

<p>Finding great talent may sometimes feel like finding a needle in a haystack. Businesses are searching for creative ways to improve their hiring procedures, given the constantly changi....

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