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Glossary

What is Collateral Duties?

Collateral duties are tasks performed by an employee outside of their regular role or responsibilities. In terms of a business, collateral duties would refer to all add-on extra services provided by a service provider to a client that are not normally within the scope of services or Service Level Agreements (SLAs) between the two but are important to increase the effectiveness of the business.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

7 Go-To Tips for Winning Customers by Outsourcing BPO Services

If you are a business owner, you will always look for ways that can help you to increase business virtues with an input of minimal cost. Running a customer-centric business calls for an enhanced sa....

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BPO Company to Work from Home: Is it Possible?

<p>Over the past few months, work from home has become a need for all industries. Several companies have shifted to remote working, as the threat of COVID-19 transmission increased. Main....

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