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Glossary

What is Contact Center Quality Monitoring Software?

A contact center quality monitoring software captures all interactions including telephonic and computer activities between customer care representatives and customers. The software help companies to improve their customer service as any aberrations are detected and rectified by the quality teams of the organization. It is an ideal tool for call centers to enhance call quality and businesses.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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