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Glossary

What is Call?

Call is a connection built over telephone network between the caller and customer. Call can be telephone calls, video calls, Web calls or any other type of communication through which you can easily get connected to customers. The agents of outsourced call center adroitly handle influx of customer calls thereby assisting them and resolving customer queries.

In call center terminology, the word ‘call’ is used in a much broader context. Call can be defined as an electronic interaction between a company/call center and a customer for the purpose of exchanging information. The call can be either inbound or outbound, voice call, email, live chat, IVR, or any type of electronic communication.

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