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Glossary

What is Control Directory Numbers?

Control Directory Numbers (CDN) are special Directory Numbers not associated with any physical telephone or equipment. The CDN specifies a destination ACD queue to which incoming calls are directed. Multiple CDNs can place calls into the same ACD queue. The parameters of the CDN, not those of the ACD queue, determine call treatment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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<p>BPO is an abbreviation for Business Process Outsourcing and has emerged as a requirement in today’s world of competition and challenges. The following are some of the fa....

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10 Tips for Streamlining Your Banking Call Center Operations

<p style="text-align: justify;">Has your banking and call center operations evolved to meet the demands of today’s customers? Are you ready to deliver exc....

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