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Glossary

What is Customer care?

Customer care is an act of assisting customers and working on behalf of business firms. The professionals of call center service provider strive hard to create high level of customer satisfaction and loyalty towards the brand. Customer support center is a place of doing business with the help of phone and other communication platforms. The service providers offer a range of support services to customers including assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

Customer care is a provision of service that every customer avail before, after or while purchasing business offerings. Good customer service plays a pivotal role in the success of business. Every single customer call gives an opportunity to improve your reputation with customers and increase your brand value and further sales. It helps in increasing the ROI of the company.

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