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Glossary

What is Caller Entered Digits?

Caller Entered Digits refer to the digits or numbers entered by a caller using a telephone keypad during a phone call. When a caller interacts with an automated phone system, such as an Interactive Voice Response (IVR) system, they may be prompted to enter specific digits or respond to menu options by pressing keys on their phone.

For example, a caller might hear a prompt like "Press 1 for sales, Press 2 for support," and the caller would then use the keypad on their telephone to enter the corresponding digit, indicating their choice. The system recognizes these entered digits as a form of input and uses them to route the call, provide information, or perform other actions based on the caller's selection.

Caller Entered Digits are commonly used in various telephony applications, including:

  • IVR Systems: Interactive Voice Response systems often prompt callers to enter digits to navigate through menu options or access specific services.

  • Automated Surveys: Callers might be asked to enter digits to provide responses to survey questions.

  • Authentication Systems: In systems that require user authentication, callers may need to enter PINs or other identification numbers.

  • Voicemail Systems: Callers may use their keypad to navigate voicemail menus, listen to messages, or perform other actions.

  • Call Routing: Digits entered by the caller can be used to route the call to the appropriate department, extension, or service.

The recognition of caller-entered digits is part of the functionality provided by the telephony infrastructure and interactive voice response systems. It allows for a more interactive and customizable experience for callers, enabling them to make selections or provide input during a phone call.

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