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Glossary

What is Calls In Queue?

When all your help desk call center are busy, the support service providers automatically route calls to a real-time report that refers to the number of calls received by the ACD system but not yet connected to an agent. This feature allows businesses to manage huge call volumes with limited staff to maintain the efficiency of the company.

Today, callers instead of standing in the long queue, businesses are associating with corporate call center services providers to streamline their business functions. You can optimize your call queue and reduce waiting time by simplifying the IVR system, leave voicemail and let the customer know about the unavailability of the agent, hire adequate workforce and handle customer calls on time at your call center outsourcing station. Go4customer has been providing exemplary services of call center in India.

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