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Glossary

What is Cost per Call?

Cost per call is a call center term to find out the total costs incurred to make a single call to a customer of client. It is calculated by dividing the total operational costs incurred by the firm for a certain process divided by the total number of calls made by the allocated resources. The costs would also include all overhead costs. Cost per call metric helps businesses to keep a track of their cost of transactions

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An insight into Call Center Outsourcing

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Is your company outgrowing in size? Are you facing trouble in managing the business operations? Well in that scenario, the only way to manage the business is to outsource the services to a business....

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