submit query
Loader

Please fill with your details

  • # #
Glossary

What is Dialled Number Identification Service?

Dialed Number Identification Service (DNIS) is a telephone service that helps in identifying a phone number, which a caller has used to reach a call center executive. Call center services providing stations have different phone numbers to provide support services in different areas and regions. DNIS system helps a company to transmit the call to an appropriate place. It plays the appropriate message as well as provides support in the right language. DNIS offers a tool to businesses to track and categorizes the calls they receive. It helps them to uniquely handle individual calls. The moment a call is received, they can immediately comprehend the location of the caller. It enables you to create a more personalized experience for callers, customers, clients, or potential partners, while allowing you to save plenty of your time.

DNIS is different from direct inward dialing (DID), but any DID number will certainly have a DNIS. This is the number sent from the central office to the PBX (Private Branch Exchange) or the key system, informing that the telephone system, which number was dialed. For example, a company may have a different toll-free telephone number for each product line it sells. If a call center is handling calls for multiple product lines, the switch that receives the call can analyze the DNIS and plays an appropriate recorded greeting. At go4customer, we have exhaustive material on call center in India. We are leading in call center outsourcing business.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

4 Ways Chatbots Benefit the Healthcare BPO Sector

<p style="text-align: justify;">In the world of healthcare BPO which is evolving rapidly at a rapid pace, effectiveness, accuracy, and patient satisfaction are of the h....

Read more>>

What makes India the Top Choice for Data Entry Services?

<p style="text-align: justify;">Did you ever realize that oftentimes global companies always go to India for their data entry assistance? Why is less emerging and trans....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.