Ever since the beginning of the IT age, India has unquestionably enjoyed a distinct position in the world. The country has always been regarded as a land of immense potential and opportunities. As the IT and ITES industry expanded globally, India became the global hub of outsourcing with several call center companies providing call center services and establishing their presence within its boundaries. At present, the IT and ITES outsourcing industry in India employs more than 3 million people, generating over USD $143 billion in revenue, which is far higher than that of other major outsourcing destinations.
Companies providing services of call center in India mainly cater to multinational companies, with the intention of proficiently performing, handling, managing, and monitoring their diverse customer care functions. There are plenty of factors that coherently support or validate the decision of multinational organizations to choose India as their call center outsourcing destination. First and foremost, the country offers cost-efficient solutions to diverse business needs. Apart from this, India is also the land of a highly knowledgeable, proficiently-trained workforce that can ensure favorable business outcomes. Not only this, the advancements in the field of technologies, in conjunction with their acceptance by call centers in India, have also helped the country immensely in attracting many globally renowned business firms.
Further, the fusion of technology and globalization has given rise to new business avenues that boast a sea of opportunities for call centers in the country. And unquestionably, call center companies in India adeptly meet client expectations and requirements, and have been able to delight their clients extensively. Some call centers of the country have successfully been able to carve a niche in the international outsourcing market.
List of Top 10 Call Center Companies in India:
Genpact: It is a leader in digitally-powered BPO and BPM solutions that offers outsourcing solutions to plenty of businesses, including some Fortune Global 500 and other strategic clients. With an employee strength of more than 70,000 and a presence in 25 countries, Genpact definitely ranks among the leading call centers or BPO firms.
TCS BPO: It is a trusted consulting firm that offers a wide range of IT outsourcing solutions as well as call center-specific services to its diverse range of clients. It is a part of the Tata group and has more than 353,000 professionals in 45 countries.
Infosys BPO: It is a leader in technology, consulting, and outsourcing services that offer highly immaculate solutions to businesses in more than 50 countries to help them outrival their competitors.
Go4customer: It is the pioneer in the field of customer relationship management solutions, and offers best-in-class inbound, outbound, and web-enabled services. With the strength of more than 1,200 adeptly-trained, highly proficient professionals, the company is one of the top call center outsourcing companies in India.
Tech Mahindra: It is a leading service provider that offers cost-effective BPO solutions to businesses. The company has expert professionals who have operational excellence, process skills, and domain expertise to offer highly proficient services.
Aegis Ltd: It is a renowned service provider of customer experience management that has been serving businesses for 30 years. The company has its presence across 9 countries, employing more than 40,000 employees, and it assists a wide range of businesses with diverse specifications and expectations.
Firstsource Solutions: It is a trusted service provider of customized BPM services to healthcare, telecom & media, and banking & financial industries. The company’s clients include Fortune 500 as well as 50 companies.
WNS Global Services: It is a renowned business process management company that offers services by combining operational excellence and expertise in industry verticals. As of March 31, 2016, the company already had more than 32,000 professionals across 40 offices worldwide.
Wipro BPO: It is a prominent consulting, IT, and business process services company that delivers an immaculate solution to a diverse range of clients. It is a globally recognized company that has more than 160,000 dedicated professionals who serve clients across 6 continents.
Intelenet Global Services Ltd: It is a trusted BPO company that helps more than 100 clients worldwide by managing their outsourced functions proficiently. It has more than 55,000 employees spread across 66 global delivery centers.
As the prime function of any call center company is to perform, handle, manage, and monitor customer care functions with utmost proficiency, businesses must collaborate with proficient, leading call center companies so that they can strengthen their bonds with customers.
Furthermore, with AI technologies proliferating the call center markets of the country, the operational efficiency of providing telephonic assistance can revise their traditional models, to incorporate more sophisticated and newer tools like an emotionally intelligent chatbot to escalate customer satisfaction levels.