submit query

Please fill with your details

  • # #

What is a Hosted Call Center?

A hosted call center, also known as a cloud-based call center, is a type of call center where the software and hardware infrastructure are hosted and maintained by a third-party provider in the cloud. Many people still ask about the difference between an ordinary call center and a cloud-hosted call center. 

Well, being backed by cloud-based infrastructure puts a call center on an advantageous side over a normal call center. Unlike traditional call centers that require businesses to purchase and manage their own equipment, a hosted call center allows companies to outsource their call center infrastructure to a third-party provider.

One of the biggest advantages of a hosted call center is scalability. With a traditional call center, businesses must purchase and maintain the necessary equipment and infrastructure to handle the peak call volume. 

  • This can be costly and time-consuming, especially if call volume fluctuates throughout the year. With a hosted call center, however, businesses can easily scale up or down based on their call volume needs. 

  • This means that businesses can quickly add or remove agents, phone lines, and other resources as needed, without the need for significant investment in infrastructure.

  • Another advantage of a hosted call center is flexibility. Hosted call centers can be accessed from anywhere with an internet connection, which means that agents can work remotely, from home, or at any other location. 

  • This can be particularly, be useful for businesses with distributed workforces or for businesses that want to offer flexible work arrangements for their employees. 

  • Additionally, a hosted call center can offer a wide range of features and integrations, such as CRM integration, call routing, and call recording, which can help businesses improve their customer service and streamline their operations.

Overall, a hosted call center can offer businesses a flexible and scalable solution for their customer service needs, without the need for significant investment in infrastructure. With a wide range of features and integrations available, businesses can customize their call center to meet their unique needs and improve their overall customer experience.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


How BPO Services in Pune Drive Business Success?

<p style="text-align: justify;">Welcome to the Outsourcing Advantage!</p> <p style="text-align: justify;">Are you seeki....

Read more>>

Contact Center Vs Call Center: 10 Key Differences in 2024

<p>In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.