submit query
Loader

Please fill with your details

  • Captcha refresh
Glossary

What is Progressive Dialer?

A progressive dialer is an automated outbound calling system that connect outbound call center agents with live calls.  In progressive calling mode, the dialer of a call center starts making outbound calls through the calling prospects across multiple campaigns.  This mode helps call centers in keeping an intact tab on number of outbound calls as per the pace of business operations.  As it is quite necessary to consider the pace of overall outbound call center operations, call center companies across the globe prefer using progressive dialer.

Progressive dialing systems paces outbound dialing based on the statistical data related to recent call abandonment rates when agents become available.  As call abandonment rates can have influential impacts on overall call center operations, it is quite necessary to establish progressive dialing systems that can help call center companies in maintaining high efficiency and productivity of outbound call center agents.  Progressive dialing system has inbuilt contact details for agents to make easy contact attempts to the enlisted or solicited phone numbers.  Progressive dialing systems provide ample amount of time to agents so that they can perform outbound call related functions efficiently.  While progressive dialing systems can initiate outbound calls automatically, call center agents can preview the contact details.  This obviously leads to better productivity of agents employed in outbound calling processes.

There are many advantages of employing progressive dialing systems in outsourced call centers.  First of all, progressive dialing systems ensure consistent flow of work.  By making use of progressive dialing systems, call centers can ensure that their business functions are not hampered by any external reason.  Progressive dialing systems make calls only when call center agents get free, and this surely helps in maintaining healthy work culture in call centers.  This is the most idyllic options for small call center teams or small scale companies looking for enhanced productivity through automated dialing.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Outsourcing for Success: How Appointment Setting Services and Customer Support Propel Businesses?

<p style="text-align: justify;">In the realm of a fast-growing business environment, outsourcing has emerged as a dynamic strategy that enables firms to utilize special....

Read more>>

20 Best Call Center Companies in India for 2024

<p>The call center sector is of utmost importance in the field of customer service since it acts as the first point of contact between companies and their clients. Precision, efficiency,....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.