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Glossary

What is Percentage Utilization?

Percentage utilization is a metric used to measure the proportion of potential business output level that is realized within specified timeframe.  While calculating percentage utilization, one also has to consider the quantity of resources allocated for any business specific process.  In business, percentage utilization is also known as utilization rate.  It basically gives an organization an idea regarding their proficiency and efficiency, and helps them develop an insight regarding the relevant initiatives that can ensure increased productivity with minimal expenditures.  Call centers use this metric to evaluate their efficiency, competency, and adeptness, as well as to design appropriate business improvement plans.

Percentage utilization is a crucial operational metric in business that can potentially indicate an organization the difference between its economic output and competency. As most of the companies often do not deliver the outcomes as per their potential, it is fairly imperative to develop an idea regarding their exact efficiency level and the rate of proficient business outcomes. Lot many companies often do not realize their exact potential, and end up making huge investments aimed at improving their performance.  This must be avoided in order to ensure proficient outcomes, and maintain sustainable growth.  Herein, it is quite necessary to calculate percentage utilization. Using these data, business firms can further make efficient use of available resources and energy.

Percentage utilization is a potential economic indicator for outsourced call centers to develop an insight regarding how to increase production without making huge investments.  It helps call centers in calculating their operational efficiency, ensures in-depth understanding of true potential of companies.  Furthermore, percentage utilization also helps call centers in structuring their investment plans as per business requirements.  Businesses must try to increase their Percentage utilization rate that can help them in accomplishing varied functions and activities within specified time frame, in the most cost efficient manner.  Low percentage utilization is a grave cause of concern for decision makers in business, and their further business strategies are focused on increasing percentage utilization rate.


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