submit query
Loader

Please fill with your details

  • # #
Glossary

What is PSTN (Public Switched Telephone Network)?

Public switched telephone network is the aggregate or the collection of global interconnected voice-based telephone networks that are owned, operated, and managed by several regional, national, global, or jurisdictional telephony operators.  The prime function of PSTN is to provide efficient infrastructure and services required for public telecommunication.  Ideally, a public switched telephone network consists of cellular networks, telephone lines, microwave transmission links, fiber optic cables, undersea cables, all the switching centers, and even communication satellites, and all these allow telephones to efficiently communicate with each other.

Earlier, public switched telephone network was a network of fixed-line telephone system and analog telephone system.  However, over the course of time, it became entirely digital, and because of the digitization of its core network, it has successfully been able to integrate mobile networks and fixed telephone into one platform.  This has certainly enabled telephony operators expand their area of expertise, and respond to dynamic networking requirements in the most competent manner.  PSTN allows access to telephone assistance and services at much affordable price.  Not only this ensured provisioning of telephone-based call center services to people at minimum cost, but also paved way for efficient integration of multiple communication channels in one platform.

The policies regarding technical operation of PSTN are formulated and implemented based on the standards created by International Telecommunication Union (ITU).  These standards basically allow different network across varied geographical realms to connect with each other seamlessly.  The standard also specifies single global address space for telephone numbers across countries.  The combination of public switched telephone network, single numbering plan, and interconnected networks allow efficient telecommunication system across the globe.  The task of setting up an intact telephone network was earlier considered to be the responsibility of network operators; however, as this required huge investment and provision of telephone assistance and services became a crucial public utility, it was important for government to take relevant initiatives.  Therefore, in most of the countries, the central government dedicates special regulatory body to monitor the provision of PSTN services in the most comprehensive and immaculate manner. 

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

How Back Office Services Can Reduce Costs and Increase Productivity?

<p>BPO is a strategic concept where an organization subcontracts functions that are peripheral to its core activities to third-party service providers. In the case of call centers, BPO i....

Read more>>

Call Center Outsourcing: A Strategic Approach to Business Efficiency

<p>Operational efficiency and customer service have been paramount for most modern companies, with almost hurricane-like speeds. Among the strong strategies to achieve such goals is the ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.