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What is Web Chat?

Web Chat allows the users to easily communicate using web interfaces. Through web chat, experienced agents or professionals efficiently try to solve the problems of its customers. It also allows customers to connect with the live agents for assistance.  

Web chat, also referred to as live chat, is a tool that establishes a real-time connection between customers and businesses through the web portal. This tool is highly beneficial for businesses as it helps them in addressing customer’s queries related to sales and support. Almost all business websites feature live chat buttons that enable customers to talk to customer service agents in real-time. Chatting with website visitors can be a relatively cost-effective method of converting them to paying customers.

The combination of excellent customer service and fast, accessible responses in an online web chat conversation is key to capturing the hearts of your customers. If you are having difficulty providing excellent customer service, consider the use of help desk software.

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