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Glossary

What is Workforce Management (WFM)?

Workforce management (WFM) is the process of recognizing an organization's primary objectives and anticipating human resource issues so that appropriate steps may be taken to reduce liabilities and maintain efficiency. Furthermore, scheduling, timekeeping, data analysis, and regulatory compliance are just a few of the tasks that must be completed.

What is the Key Goal of Workforce Management?

Every organization has different priorities. But most of the organizations, according to their size and industry, strive to be more efficient and productive than their competitors. Additionally, another significant goal of workforce management is to ensure compliance with changing laws and regulations.

How Does WFM Work?

Using past data and machine learning, a workforce management system estimates future manpower demands. Besides, it creates schedules that best suit the expected model and automatically tracks employee time and attendance.

What Are the Key Gains of Workforce Management?

When we use the right workforce management solution in a more effective way, then it offers various leverages to the organizations. Well, here is a list of a few key gains of workforce management. So, let’s have a look at them!

Cost-Cutting Strategies:

Overstaffing, excessive overtime and other expensive charges may be avoided by employing technology to estimate labor demand. Therefore, employers can even look at how schedules affect budgets while using some strong WFM solutions.

Handle Payroll with Greater Precision:

Workforce management software enhances payment accuracy by evaluating hourly labor and detecting overtime patterns automatically. Also, human error is reduced by avoiding repetitive data entering and manual calculations.

Enhance Productivity:

Employers can use benchmarks to compare their time and attendance data to similar-sized businesses in the same region or industry. They can take remedial action if their employees fall short of expectations.

Improve your Schedule:

With real-time data at their fingertips, managers may quickly identify shift vacancies and fill them before they result in an understaffed situation. Meanwhile, the ability to create schedules depending on region, department, or job helps to ensure enough coverage.

Reduce the Likelihood of Noncompliance:

It is simpler to handle overlapping FMLA and state leave laws with automated systems that track employee eligibility and leave balances. Furthermore, if a government agency performs an audit, the online recordkeeping available with WFM software is important.

Ways to Choose Right Workforce Management Solution

While choosing the right workforce management solution, you need to consider the industry, location, characteristics of the workforce, and strategic goal as well. Despite these things, many organizations consider the following steps which are mentioned below. So, let’s have a look at them!

1. Define the Current Process Status:

Describe the present WFM procedures and who is in charge of them.

2. Collect Feedback:

Discuss current pain points and places where key stakeholders would like to see changes with key stakeholders.

3. Determine your Maturity Level:

Determine where your company is in its personnel management journey and whether you're ready for a more advanced solution.

4. Make a Wish List:


Prioritize the requirements for a new WFM system and begin assessing potential vendors against those requirements.

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