Glossary

Glossary | W | What is whatsapp customer service

What is WhatsApp Customer Service?

WhatsApp customer service is an essential part of any brand's social customer care strategy.

Therefore, businesses that use WhatsApp for customer support may provide everything from simple order updates to tailored one-on-one shopping experiences. Additionally, WhatsApp is an excellent medium for communicating with clients since it is a platform they are already familiar with, utilize, and trust.

Why Should Use WhatsApp For Customer Service?

Globally, WhatsApp is the third most used social media platform after YouTube and Facebook. WhatsApp has two billion users which is double the number of Facebook Messenger.

Usually, consumers like and trust WhatsApp above other popular messaging apps, and it is the most popular social network among Internet users aged 16 to 64.

This messaging app is used by these people to interact with friends and family as well as to contact businesses. 80% of respondents perceive text messages to be a straightforward way to communicate with businesses. Every day, 175 million WhatsApp users send a message to a corporation.

As a consequence, it's hardly surprising that nearly half of marketers (47%) aim to increase their WhatsApp spending in 2022. Furthermore, 59% of respondents say that WhatsApp customer service has increased their company's value.

Ways to Use WhatsApp for a Better Customer Service

Well, here we summarized a list of a few tips about how WhatsApp customer service can be helpful for your business. Have a look at them!

It is important to complete your WhatsApp business profile.

Let your customers know that they can reach you on WhatsApp as well.

Set expected response time.

Combine your WhatsApp with CRM and other messaging channel platforms.

Provide automatic chatbot service for basic tasks.

Provide proactive messages to your customer that will be helpful for them.

Grab the benefits of WhatsApp’s rich media feature.

Always link your product catalog.

Track your result on time.

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

Blogs

Why Cold Calling Services Are Making a Comeback in the Digital Age?

<p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span id="docs-internal-guid-6c4dade4-7fff....

How BPO Companies in Bangalore Unlocking Business Potential- Explained!

<p>Warm Welcome, Tech Aficionados!</p> <p>Today&#39;s focus: The groundbreaking strategies employed by BPO companies in Bangalore to unleash untapp....

What is WhatsApp Customer Service?

Why Should Use WhatsApp For Customer Service?

Ways to Use WhatsApp for a Better Customer Service

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

Why Cold Calling Services Are Making a Comeback in the Digital Age?

How BPO Companies in Bangalore Unlocking Business Potential- Explained!

Our Esteemed Clientele

Call Center in India Advantages

Next-gen Call Center Outsourcing at your disposal

Grow withGo4customer

What is WhatsApp Customer Service?

Why Should Use WhatsApp For Customer Service?

Ways to Use WhatsApp for a Better Customer Service

Related Questions

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

Why Cold Calling Services Are Making a Comeback in the Digital Age?

How BPO Companies in Bangalore Unlocking Business Potential- Explained!

Our Esteemed Clientele

Call Center in India Advantages

Next-gen Call Center Outsourcing at your disposal

Grow with
Go4customer