submit query

Please fill with your details

  • refresh

What is Efficiency Metrics?

Efficiency metric is also known as activity ratio. It is used for measuring company’s ability to use its resources efficiently. These metrics or ratios are at times viewed as measures of management effectiveness. In most companies, important business objectives are defined and measured in terms of activity and efficiency metrics. It is the ability of doing work successfully without any waste. Efficiency is often confused with effectiveness. Efficiency is about doing things right, whereas effectiveness is about doing right things.

Handling non-core business processes in-house involves a large amount of time to handle the influx of customer calls and resolving their queries. By partnering with call center India, businesses can adroitly focus on their core operations and allow service providers to handle customers’ calls and issues. The service providers have team(s) of diligent and efficient professionals, who skillfully resolve customer queries and offer the best in class resolution for the same. The call center agents proficiently handle demands of customer. In addition, the service providers from time to time measure company’s ability to use its resources effectively. 

The efficiency of call center India is measured with the help of following metrics:

·                 Agent occupancy

·                 Staff shrinkage

·                 Average handle time

·                 Upsell and cross sell rate

Efficiency is often measured as the ratio of useful output to total input, which can be expressed with the mathematical formula r=P/C, where P is the amount of useful output ("product") produced per the amount C ("cost") of resources consumed.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


Customer Service Outsourcing in BFSI Industry to Transform New Way for Business

<p>The advent of technology in each sphere of business is leaping in the forward direction with the latest set of profound technologies and tools.</p> <p>T....

Read more>>

How Businesses Can Improve Their Inbound Customer Service

<p><em>Good brands always excel at customer service.</em></p> <p>If you have a favorite brand, you don't just love ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo