submit query
Loader

Please fill with your details

  • # #
Glossary

What is Escalation Plan?

Escalation plan is a set of procedures that helps in dealing with potential problem in a variety of contexts. Escalation is the procedure of diminishing the level of tension and stress in a call center. This technique is used for controlling unexpected pressure and stress on call center outsourcing agents.

Outsource call center services implements escalation procedure after an immense pressure hits the threshold. An escalation management system allows an organization to identify, track, monitor and manage situations that require increased awareness and swift action.

While implementing an escalation plan, call center in India must keep two things in mind— if risk is identified during the project or within a phase or stage of the project, do not move until the risk is mitigated and resolved. The service providers should work in collaboration to ease out the problem. The professionals should work in teams, and the entire team must be informed if any risk is discovered. The management should keep a track of problems, issues resolved, and the priority of each issue. Escalation procedure ensures best interests of both client and customer and strives to keep customers happy and satisfied.

In addition, the agents should be trained on a routine basis and should be made aware of the shortcomings that they might face while interacting with customers. The executives should be made aware of the tips and tactics that they should use while communicating with consumers and resolving their queries


Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

How BPO Services in Pune Drive Business Success?

<p style="text-align: justify;">Welcome to the Outsourcing Advantage!</p> <p style="text-align: justify;">Are you seeki....

Read more>>

Contact Center Vs Call Center: 10 Key Differences in 2024

<p>In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.