Glossary

What is Error handling?

Error handling is an important aspect that helps in securing the data of a call center and prevents it from getting leaked. The service is about resolving issues related to programming, application, communication and errors. Errors are one of the major matters to be overlooked. Thus, the teams of customer care service providers handle error and try to minimize the impact of errors made by agents unknowingly.

Error handling application is an important method that helps call centers in detecting problems even before it occurs, that is to say ‘to predict errors’. This software has a reporting feature that helps in detecting errors and handling and fixing the problems easily. The call center service providers implement diverse error handling strategies that range from trivial to sophisticate.

Error handling technique traps unexpected errors that create problem for call centers in India. By using a consistent error-handling feature, the service provider can assure that during the rise of a problem, the user is properly informed about the same. Basic error handling just hides the default behavior and exits the program. Advanced error handling includes all sort of features such as saving the information about the cause of the error and the environment at the time, attempting to address the problem, and informing the user on what they need to do next.

In addition, this method improves call handling and response time, increases staff satisfaction and morale, and offers greater flexibility in handling the changing business processes, products, and information.