submit query
Loader

Please fill with your details

  • # #
Glossary

What is Enterprise Resource Planning?

Enterprise Resource Planning (ERP) provides an integrated view of core business processes. It is a business process management software that helps organizations to use a system of integrated applications to manage their business and automate their back-office processes related to technology, marketing and sales, inventory management, and human resource.  

ERP is customized according to the size of the business. It is specifically designed for large enterprises and often requires a large team of well-trained and diligent representatives to analyze data of the organisation. Initially, it was not possible for small businesses to implement ERP application owing to the high cost factor. But, with the increasing competition, even small organizations are seeking ERP solutions to streamline and integrate their business operations. For small businesses, a lightweight ERP software solution is formulated by outbound call centers. To put it simply, ERP is a global, tightly-integrated, closed loop business solution.

Initially ERP was used to focus on automating back office functions that do not have a direct impact on customers and public. Later on, a few front office functions were integrated including customer relationship management (CRM), e-business systems such as e-commerce, e-government, e-telecom, and e-finance, supplier relationship management (SRM) with the evolution of the Internet.

ERP provides multi-platform, multi-mode manufacturing, multi-currency, and multi-lingual facilities. It supports strategic and business planning activities to transform industrial landscape.

ERP application consists of multiple enterprise software modules that are individually purchased, based on what meets the needs and technical capabilities of the organisation. Each ERP module focuses on one specific area of business process. Business firms are choosing ERP solution based on their needs and requirements.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Partnering with an Indian Healthcare BPO What You Need to Know

<p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span id="docs-internal-guid-8de0c816-7fff....

Read more>>

Setting Up a Call Center in India What You Need to Know

<p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span id="docs-internal-guid-5bfe6813-7fff-bd26-a0bc-0e7b84d....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.