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Glossary

What is Random Call Arrivals?

“Random call arrivals” is a process and considered the normal way of arriving calls in a BPO or a call center. It is nothing but the normal random disparity of how incoming calls arrive in Business Process Outsourcing organization. RCA or random call arrivals are the alteration technique to mean ration equals as per statistical terms.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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