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Glossary

What is Random Call Arrivals?

“Random call arrivals” is a process and considered the normal way of arriving calls in a BPO or a call center. It is nothing but the normal random disparity of how incoming calls arrive in Business Process Outsourcing organization. RCA or random call arrivals are the alteration technique to mean ration equals as per statistical terms.

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An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

The Rising Significance of Medical Call Center Solutions!

<p>Outsourcing is not new to the business industry and most companies consider outsourcing because handling multiple functions in-house is hassling for them. Since healthcare firms handl....

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Resolving the Hassles of Increasing Call Volumes!

<p>Increasing call volumes are not always a good thing!</p> <p>Several companies miss-interpret increasing call volumes with the fact that more people are ....

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