submit query

Please fill with your details

  • # #

What is a Remote Agent?

A remote agent is a person who works from a location other than a traditional call center, which is typically their home. Therefore, the contact center will provide them with computer and telephony equipment on a regular basis, and their use will be closely monitored.

The industry has long aspired to employ off-site agents. However, it took several years for the reliability of Voice over Internet Protocol (VoIP) technologies to reach the point where contact centers can deploy them remotely.

Remote agents may only handle certain types of calls, as determined by skills-based routing, or they may only handle email, webchat, and social media inquiries.

Why Do We Need Remote Agent?

Well, there are several benefits of when an agent does work from their own home. The topmost benefit is saving time and money over commuting is the significant bonus that comes into the employee’s mind. Additionally, working from home also carries a certain amount of prestige, which may explain why remote agents have lower attrition rates.

Given the industry's notoriously high turnover rate, increased staff retention is undoubtedly a major motivator for contact center operators. Additionally, employers have access to a much larger pool of candidates from which to choose. People with mobility issues, parents or caregivers with personal obligations, and others who find it difficult to travel will be able to enter the workforce more easily.

Proximity to a specific location is less important, so there are generally more qualified candidates. A fast and reliable internet connection is the topmost requirement for a potential remote agent. Therefore, companies that want to improve their environmental credentials should consider the value of remote employees who don't have to commute.

Once remote agents have been hired, there are additional benefits. While asking on-site agents to work late or early isn't always feasible, it's a lot easier when travel isn't a factor. Although there may be no direct financial benefit, being able to offer in-house employees more sociable working hours can have a huge impact on morale.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


How BPO Services in Pune Drive Business Success?

<p style="text-align: justify;">Welcome to the Outsourcing Advantage!</p> <p style="text-align: justify;">Are you seeki....

Read more>>

Contact Center Vs Call Center: 10 Key Differences in 2024

<p>In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.