Glossary

What is Reader Boards?

Reader boards are popularly known as visual display boards which provide all kinds of information about different inbound and out-bound calls along with an array of statistics and numbers. It helps to keep the track of these calls along with productivity. Reader boards are also been used for the purpose of advertisements of different products and services like events, news and travel information as well.

BPOs often used these readers board for entire information of the process and it is one handy board that keeps on updating status of calling and also of the agents. Sometimes these reader boards have words in block letters to make understand the importance of certain things. Reader boards are been made of several LEDs and for big work stations.

Call centers use reader boards to avail all real time information regarding any agent, any issue or about status of the tickets. From this medium one can avail call trends and the overall functionality of the call center.