Glossary

Glossary | R | What is real time adherence

What is Real Time Adherence?

Real time adherence is also known as real-time agent adherence in the call center industry. This is a procedure of comparing the planned activity of an agent with the real and strategized activity chalked by a call center. It means the real-time information that is displayed about the actual call flows. Real time adherence also displays call handle times along with other factors which are related to performance indicators.

With this process the call center supervisors and managers are able to compare the real activities and schedules of an agent that is against the actual planned activity. It also includes manage exceptions.

The technique of real time adherence helps to find out whether the agents are available in their seat for receiving calls or making calls. The main motif to manage adherence is decrease the payment of the agents for the duration when they are not available to handle calls.

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

Blogs

A Simple Guide for Customer Segmentation for a Better Call Center Service

<p style="text-align: justify;">A successful business expansion would require a segmented view of all the areas of the company so, we can dedicate our undivided attenti....

Customer Behavioral Model - Know Everything

<p style="text-align: justify;">Consumer behavior models are essential tools for comprehending the how, when, and why of customers&#39; purchasing patterns. By ....

What is Real Time Adherence?

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

A Simple Guide for Customer Segmentation for a Better Call Center Service

Customer Behavioral Model - Know Everything

Our Esteemed Clientele

Call Center in India Advantages

Next-gen Call Center Outsourcing at your disposal

Grow withGo4customer

What is Real Time Adherence?

Related Questions

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

A Simple Guide for Customer Segmentation for a Better Call Center Service

Customer Behavioral Model - Know Everything

Our Esteemed Clientele

Call Center in India Advantages

Next-gen Call Center Outsourcing at your disposal

Grow with
Go4customer