submit query
Loader

Please fill with your details

  • # #
Glossary
Glossary | R | What is real time adherence

What is Real Time Adherence?

Real time adherence is also known as real-time agent adherence in the call center industry. This is a procedure of comparing the planned activity of an agent with the real and strategized activity chalked by a call center. It means the real-time information that is displayed about the actual call flows. Real time adherence also displays call handle times along with other factors which are related to performance indicators.       

With this process the call center supervisors and managers are able to compare the real activities and schedules of an agent that is against the actual planned activity. It also includes manage exceptions.

The technique of real time adherence helps to find out whether the agents are available in their seat for receiving calls or making calls. The main motif to manage adherence is decrease the payment of the agents for the duration when they are not available to handle calls. 

Related Questions

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Can AI Contact Centers Really Understand Your Customers Needs?

<p>Organizations are using Artificial Intelligence (AI) to improve their operations, particularly customer service, in an era of astounding technology development. This is because of the....

Read more>>

How AI and Automation are Transforming BPO Services in 2025?

<p>AI and automation have been a major technology breakthrough in recent years, revolutionizing businesses through cost reduction and increased operational efficiency. It is anticipated ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.

Download Call Center
Brochure Download Button

Copyright © 2024 All rights Reserved at Cyfuture India Pvt. Ltd.