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Glossary
Glossary | I | What is inbound calls per agent per hour

What is Inbound Calls per Agent per Hour?

As the name suggest, the term ‘Inbound Calls Agent per Hour’ refers to the number of inbound calls handled by a customer service representative in an hour. It is a popular term used in call center services industry. It helps call center managers determine the number of executives that they need to employ to manage a process efficiently so that no incoming call is left unanswered.

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