An intranet is a private
network based on TCP/IP protocols that belongs to an organization and is
accessible to the organization’s employees or others who have authorization.
There is certain internal information that organizations do
not want to make public on the Internet. In such scenarios, intranet allows an
organization to make wide range of internal information and services accessible
only to its employees and authorized persons. A company-wide intranet
establishes an important confluence point of internal communication and
collaboration. It offers a common point to access internal and external
resources. In its simplest form, an intranet is built on the technologies for Local
Area Networks (LANs) and Wide
Area Networks (WANs).
Intranet gained popularity and larger organizations began
implementing it starting in 1994. In 1996, Microsoft launched a free web
server, which further endorsed intranet and made the technology available to a
widespread market.
Organizations are increasingly using intranets to deliver
tools and even as platforms for discussions. When an organization makes a part
of its intranet accessible to customers and people outside the business, then
that part becomes a part of an extranet. To connect one part of the intranet
with another, businesses can send private messages via the public network,
using special coding/decoding and other security safeguards.
Like all other major businesses and organizations, call center services
providers are also using intranet to make all information available at a same
place. A call center outsourcing
employee is expected to spend the majority of his time in one or two central
business systems, which is perpetually outside the concern of the intranet
team; however, the entire peripheral support that a call center employee
requires is within the scope of intranet. Go4customer is based in India to
provide exemplary services of call center in India.
Organizations can either hire IT persons to develop their
intranet or outsource the task of developing and managing intranet to experts.
Many functions of intranet development, like design and planning, networking,
site and application development and hosting and maintenance of intranet can be
outsourced.
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