submit query
Loader

Please fill with your details

  • # #
Glossary

What is Information and Communications Technology?

Information and Communications Technology, which is often used in its abbreviated form ICT, is an extended term for Information Technology (IT). ICT focuses on the role of combined communication and the incorporation of telecommunications, computers and required enterprise software, middleware, audio-videos devices and systems and storage, which enable users to access, view, manipulate, store and send information.

The term ICT is frequently used to refer to the integration of telephone networks and audio-visual systems with computer networks. Most of the time, this is done through a single cabling or link system. Many businesses and call center service providers are incorporating ICT and leveraging economic incentives by merging the telephone network and the computer network system. They save money by eliminating the telephone network.

ICT is a relatively new concept and is in its evolving phase; therefore, it does not have a standard definition as the theories, approaches and applications involved in ICT are constantly evolving. The scope of ICT includes any and all products that permit accessing, storage, retrieval, manipulation and transmission of information in a digital form, for example, devices like computer, digital television, smart phones etc. The term “ICT” is often spoken about in particular contexts, such as ICT in education, health care, hotels or libraries.

The importance of ICT lies in its ability to allow greater access to information and communication to people. It is a wide accepted fact that unless areas that lag behind technology wise are given a chance to catch up, the ever increasing technological advances in developed areas will only serve to worsen the prevailing economic gap between technological “have” and “have not” areas. That’s why, to bridge this gap, many countries across the globe are establishing organizations for the promotion of ICTs. 

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Inbound Call Centers: Enhancing Customer Experience with Every Call

<p>Customer experience (CX) represents one of the most crucial differentiators in the modern business environment. This is because it frequently breaks or makes a brand. Therefore, conta....

Read more>>

Why Order Taking Services Are a Game-Changer for E-Commerce?

<p>Today, we live in a fast-paced world where we are constantly looking for instant gratification, don't we? We do everything to double the speed, and digital commerce is no ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.