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Glossary

What is Inquiry?

The term “Inquiry” is used to refer to instances where a client/customer seeks information anything like products and services offered by a company, billing details and new launches.

Handling customer’s inquiry efficiently ensures high rate of customer satisfaction. Customer satisfaction is directly proportional to customer retention and business growth. Thus, it becomes important to pay heed to inquiries by customers. Companies can opt for either in-house call centers or outsource their inquiry handling services to experts. There are many customer care centers that have their established inbound call centers dedicatedly serving the purpose of an information center. Such call centers are responsible for inquiry handling and providing apt response to the diverse inquiries of customers. Their customer care executives are trained professionals, who have comprehensive understanding of all products and services offered by the company. They have access to wide range of information database, which help them work dedicatedly towards their objective of providing customers with quick and accurate information.

Inquiry handling is not anymore about receiving or making calls. There are call centers in market that offer tailor-made inquiry handling services based on customer needs and business requirements of an organization. With their exclusive and timely service, they aim to serve large customer base and provide them better service. To ensure superior service, they have a separate department to manage the quality of handling inbound calls in real time. They employ various methods of inquiry handling, such as:

o   E-mail support

o   Telephone Response

o   Multi-language Voice Response Fulfillment

o   Chat Support

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