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Glossary

What is Intraflow?

Intraflow is a popular term used in call center service industry to describe the process where call system chooses another group of agents to back up the prime team. Usually, it is implemented to balance workload and curtail caller delay.

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Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Inbound Call Centers: Enhancing Customer Experience with Every Call

<p>Customer experience (CX) represents one of the most crucial differentiators in the modern business environment. This is because it frequently breaks or makes a brand. Therefore, conta....

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Why Order Taking Services Are a Game-Changer for E-Commerce?

<p>Today, we live in a fast-paced world where we are constantly looking for instant gratification, don't we? We do everything to double the speed, and digital commerce is no ....

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Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.