submit query
Loader

Please fill with your details

  • refresh
Glossary

What is Intelligent Virtual Agent?

In Customer Relationship Management (CRM), an intelligent virtual agent is an animated chat bot program, which is typically displayed on home pages of websites and act as the customer service representative for a company. Virtual agent, virtual rep and v-rep are some synonyms for intelligent virtual agent. This client interaction program has predefined in-built script and responses. It is designed to cater the needs of customers and provides services like: product information, marketing and sales, technical support order placing and reservations among others. At times, the term ‘virtual agent’ is used to describe an individual working over the web, at some remote location instead of employer’s organization.

Nowadays, call centers India that provide CRM services are using virtual agent readily because a virtual agent has a human appearance and it responds properly to customers’ questions and queries and this characteristic makes the automated interaction feel like a personal interaction. Customers have accepted the use of virtual reps and their response is chiefly positive.

Implementing Intelligent Virtual Agent not only helps a company reduce its support costs, but it also helps encourage self-service and boosts customer loyalty. Companies are also using v-rep as a branding method. Virtual Agent provides an efficient and effective way of interacting with customers. The program is governed by the laws of Artificial Intelligence (AI) and is backed by a strong knowledge base, which covers various possible questions, responses and gestures. This not only allows the bot to react and respond queries, but also makes the entire process less mechanical.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

6 Desirable Features that Every Social Media App Will Possess in the Year 2020

“Social media is addictive precisely because it gives us something which the real world lacks. It gives us immediacy, direction and value as an individual.”    &a....

Read more>>

How to Get Started with Search Engine Reputation Management (SERM)?

Today, the customer is much more aware of its rights than you can think off. Instead of practicing five and dime for choosing the perfect product, the customer is utilizing advanced technology and its....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo