submit query
Loader

Please fill with your details

  • # #
Glossary

What is Internal Help Desk?

Just like a conventional help desk is a platform where customer, client or end user can find information and ask for support related to an organization’s products and services, similarly, an internal help desk is an internal platform of an organization that delivers help desk support services internally to various departments and employees of the organization. Instead of help desk outsourcing, organization recruit employees on its own payroll and train them to offer help desk services to take care the needs of its departments and employees. The main intent behind establishing an internal help desk is to provide assistance and resolve problems and quires of employees.

Customer satisfaction is directly proportional to employee satisfaction. If an employee is unhappy, then it will affect his efficiency and productivity. If an employee is unhappy, then it may cause the customer suffer. That is why organizations consider their employees support team as their internal customers who deserve the best conditions and support to deliver first-rate customer service.

Organizations use especially designed software to manage their internal issues like IT issues, administration related cases and employee queries. Such software usually uses an intuitive help desk ticketing system to manage issues. The ticketing system enables employees submit their requests/queries straight into the system using the Embedded Request Submission Form. Organizations use specifically designed software to give their employees a systematized, all-inclusive structure that makes their jobs easier and help achieve higher employee satisfaction.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

AI Contact Center vs. Traditional Call Centers: What Sets Them Apart?

<p>Call centers are crucial to modern business operations. This is because they provide a central site for managing client connections through phone calls, emails, social media, and live....

Read more>>

Call Center Outsourcing in India: Why It’s a Global Leader in Customer Support?

<p>Are you prepared to improve your company's key competencies? Are you trying to find reliable reasons for call center outsourcing in India? We've given you good....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.