submit query

Please fill with your details

  • # #

What is Incremental Revenue (Value) Analysis?

The process used to calculate and derive the value of each executive working in a call center is called Incremental Revenue (Value) Analysis. The value derived using this tool is not an exact value, but an approximation and it is calculated by cost/revenue analysis. Once the value is calculated, this information is used to define the organization wide effects of increasing or decreasing the number of call center agents. It is a hands-on and commonly used device by call centers in India to make decisions.

Decision making is tough and making decisions in business are tougher. To help managers take decisions, there are tools like Incremental Revenue (Value) Analysis that help them analyse the entire situation and arrive at a suitable decision. In layman’s language, as we consider the costs before taking any decision like what vehicle to buy or whether to buy a home or rent it, call centers also consider the overall effect of their decisions. Therefore, before taking important decisions like hiring or letting go off an agent, call center managers analyse the situation using incremental revenue (value) analysis. This helps managers to put a value to each agent. Though, the use of this tool does not ensure that a manager will always take the best decision, but it helps by providing a layout for managing pertinent information and analysing the decision to be taken from a wider and analytical viewpoint.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


How to Train Your Team for Exceptional Inbound Customer Service?

<div> <p style="text-align: justify;">In today's business environment, quality customer service for a company’s clients is a ke....

Read more>>

Understanding the Different Types of BPO Services

<p>BPO is an abbreviation for Business Process Outsourcing and has emerged as a requirement in today’s world of competition and challenges. The following are some of the fa....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.