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Glossary | I | What is internal response time

What is Internal Response Time?

Internal response time is the time taken by the escalation team or some other support group to handle/response an assigned transaction. It is often defined by Key Performance Indicators (KPIs) that are unique to the specific function. Internal response time does not include queuing delays. It’s a widely used medium to measure response time in Call Center India.

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What is Internal Response Time?

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What is Internal Response Time?

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