submit query

Please fill with your details

  • # #

What is Inbound Calls Transferred?

In call center service industry, inbound calls transferred is a term that refers to the inbound calls that a customer care executive at a call center transfers to another. A call can be transferred using a transfer key or switch hook flash and dialing the required number. The transferred call can be announced or unannounced.

In a call center environment, following three types of call transfers can take place:

1.     Warm transfer: In this type of call transfer, a call center executive dials a number and communicates with the person who has picked up the call before shifting the caller over to them. This can be a 3-way conference before the call center executive hangs up the call. A typical example of a warm transfer is when a receptionist, be it a live       receptionist or a virtual one, answers a call for a company and informs the party trying to be reached who the person is and the objective of the call.

2.     Tepid transfer: This type of call transfer requires a call center executive to dial a number and transfer the caller on to the called number without communicating with the 3rd party. Usually, tepid transfer comes into application when a handover is being made to a number where queue management has been employed in some capacity.

3.     Cold transfer: A cold transfer is not really a transfer. It is a pass-on of information for a caller to dial a specific number after he hangs up the current call. In certain instances a cold transfer may be employed by dialing/calling the desired number on the behalf of a caller. In such cases, the call handler, who has dialed the number, hangs up without waiting for the called number to be answered.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


Top 10 BPO Companies in Gurgaon

<p>Gurgaon is one of the booming industrial cities in the National Capital Region (NCR) of Delhi that has become an ideal outsourcing city for BPO. Gurgaon has become the dreamland for j....

Read more>>

How to Train Your Team for Exceptional Inbound Customer Service?

In todays business environment, quality customer service for a company clients is a key component for repeat business. Delivering exceptional support experiences does matter a lot for business as this....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.