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Go4customer Blog

Call Centers in India: A step towards a new era

Posted by Rahul Bhaduri

Outsourcing is the latest buzz in the market. The businesses that are rendering services and products to customers are surely not interested in managing the queries, so that is when they hire an outsourcing company. The work once outsourced to a call center in India, professional in their resolve the queries asked by the customer. Maybe this is the reason why more and more BPO’s are emerging with the speed of light, thus sharing the customer support of big companies.

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After the excellent service from call centers in India, large companies have understood the need for a particular firm and they have seen the kind of benefits outsourcing has given. Outsourcing is a wonderful way of generating sales and helping valued customers with customer support and technical support. Some big companies have money and resource to open up their own call center however the SMB’s are ones who prefer to outsource their call center services.

There are several services that are offered by a call center in India:

  1. Appointment scheduling
  2. Information Verification
  3. Soft Lead Generation
  4. Customer Survey
  5. Telemarketing Services
  6. Third-Party Verification Services
  7. Customer Support
  8. Technical Helpdesk
  9. Medical Answering
  10. Inquiry Handling
  11. Call Answering
  12. Toll-Free Services
  13. Product Information Request
  14. Order Taking
  15. Billing Queries
  16. Email Support
  17. Chat Support
  18. Market Research
  19. Debt Collection
  20. Product and Service Promotion

These are the services that can be outsourced at any point in time. However, it should be kept in mind that before you outsource these services, you should know about the company and its work.

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In the end, would conclude by saying that the call centers in India have really played a great role in many aspects and have proved to be profitable for many businesses.

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