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BPO Models : Driving Sustainable Business Values

Posted by Varsha Bhagchandani on Feb 17, 2015 09:12:15 am
BPO Services

The outsourcing industry has experienced multiple inflection points over the years. In the initial years, cost advantage was the main driving force for the companies to outsource their non-core business operations to the call centers. With time, the focus has shifted to a holistic approach of striving to attain strategic advantages by following the most beneficial and optimum service delivery model. BPO model may vary according to se... Read more>>

Impact Of Globalization On Indian BPO Industry

Posted by Sukriti Saini on Feb 17, 2015 09:10:44 am
BPO outsourcing

Globalization in India started in the early 1990's when the government allowed foreign investment in the country. Global forces sneaked in various sectors such as agriculture, pharmaceutical industry, information technology, and exports. It also created multiple employment avenues along with free capital from foreign investors. This facilitated economic development of the country while reducing the disparities in wealth and income. I... Read more>>

Indian BPOs The Ultimate Solution For Fast Developing Businesses

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:10:28 am
Ultimate-Solution-Fast-Developing-Businesses- inbound-call-center

Any business that has a sizable clientele generates decent amount of profits. This profit margin can be further enhanced by making use of call center services. Contact centers can free all corporate executives working in a company from mundane process management responsibilities. So they get time to explore new revenue streams and focus on key business objectives. That is why BPOs are inevitable for business firms. Between outbound a... Read more>>

Rural India : Next Destination For BPOs?

Posted by Varsha Bhagchandani on Feb 17, 2015 09:09:54 am
Next-Destination-For-BPO-industry

BPO industry has become the face of globalized India. It continues to be one of the leading offshoring destinations for the IT BPO services. According to the latest statistics from Business & Economy, India accounts for about 60% of the total offshore delivery capacities for the leading multinational companies worldwide. According to CRISIL-NASSCOM report, the size of Indian BPO industry has expanded by over 15 times. The sector provide... Read more>>

Supply Chain Management Emerging BPO Operations

Posted by Varsha Bhagchandani on Feb 17, 2015 09:07:24 am
Supply-Chain-Management-Emerging-BPO-industry

Value chain management is considered the next wave for delivering value-added services to companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are struggling for their growth and survival. Thus, businesses are re-looking at their existing processes and ways of improving their service delivery to the customers. There is no denial of the fact ... Read more>>

Business Process Reengineering Transforming Your Business

Posted by Varsha Bhagchandani on Feb 17, 2015 09:00:37 am
Business-Process-Engineering

"An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. "                                          &nb... Read more>>

Outsourcing Marketing Services : A New Concept In The Global BPO Industry

Posted by Varsha Bhagchandani on Feb 17, 2015 08:58:14 am
Outsourcing-Marketing-Services-Global-BPO-Industry

The BPO industry is rapidly evolving, with more than 60% of companies across the globe opting to outsource their non-core business operations to third-party service providers. Most of the outsourcing firms, in order to align their business by changing the expectation of the clients, are designing industry-specific technology solutions to stand out from their competitors. Hence, contracting out marketing services is expected to play a vi... Read more>>

BPO Services In India : An Emerging Trend

Posted by Varsha Bhagchandani on Feb 17, 2015 08:55:34 am
bpo-services-india

India is a growing economy and is considered as one of the primary locations for the companies looking to outsource their back-office business operations. The country offers unparalleled services at reasonable cost, in comparison to other foreign countries. As per the research conducted by Ernst & Young, India was ranked as the fourth-largest recipient of FDI. In 2012, the value of FDI inflow in India was about 5.5% of the total FDI ... Read more>>

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