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Knowledge Process Outsourcing Time To Think Beyond Conventional BPO Model

Posted by Varsha Bhagchandani on Feb 17, 2015 10:17:21 am
BPO-Model

Knowledge process outsourcing (KPO) is a new wave in the global outsourcing arena, which is tapping on the potential of business process outsourcing (BPO) and information technology outsourcing models. Organizations that view outsourcing industry as merely a way to offload their non-core tasks to gain from operational and cost benefits are missing out the key advantages achieved from closely working with the service providers.  ... Read more>>

BPOs Leveraging Business Intelligence Solutions To Achieve High Performance

Posted by Varsha Bhagchandani on Feb 17, 2015 10:16:05 am
outbound-call-center

The divergence in today’s economy is outlined by extreme volatility in the business cycles. Enterprises across the globe are under extreme pressure owing to cut-throat competition faced by them with the ever changing customer demands. In this light, companies are rapidly looking for new processes to streamline their operations. This is not only expected to make their business more flexible and agile, but also accelerate their proc... Read more>>

How Are BPOs Creating A Compelling Customer Experience

Posted by Varsha Bhagchandani on Feb 17, 2015 10:12:55 am
BPO_help_desk_outsourcing

With rapidly changing technology, the call center industry is abuzz with multiple opportunities presented by the new engagement and capability models. Most of the businesses are attempting to capitalize on this change to facilitate better interactions with customers. In this light, outbound call center services are unlocking a wide array of choices to abridge the widening the gap between companies and end-users.  Let's take a qu... Read more>>

Shifting Customer Paradigms : BPOs Maximize Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:11:31 am
BPOs_services_Maximize_Business_Value

Smarter businesses optimize demand with supply, driven by customer insights to continuously replenish information flow on an interconnected and instrumented planet. In this context, business process outsourcing has played a vital role in transforming the business landscape by adding a high degree of elasticity to adapt to the fast changing times.  It is imperative for firms to leverage outbound and inbound call center services o... Read more>>

BPOs Building Excellence Through Customer Relation Management

Posted by Varsha Bhagchandani on Feb 17, 2015 10:10:01 am
inbound-calls

With the evolution of business process outsourcing, companies are striving to attain competitive edge by improving their customer support services. Initially, enterprises primarily focused on hiring a third party service provider to gain cost advantage. With time, this focus has shifted towards attaining strategic advantages by leveraging various service delivery models followed by the outsourcing industry. This brings us to the ques... Read more>>

An Overview Of Cloud Based Business Process As A Service

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:09:24 am
Customers-Involvement-in-Digital-Era

BPaaS or Business Process as a Service is basically a horizontal and/or vertical process that is delivered out of a cloud service model. It is linked with Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as well as reliant another cloud services. The concept of business processes automation is not new. Companies have been executing this work methodology manually or programmatically, fo... Read more>>

BPOs Leveraging Digital Media Platform To Engage Customers

Posted by Varsha Bhagchandani on Feb 17, 2015 10:06:27 am
BPO-call-center

Today, digital media strategy has become a game-changer in the business process outsourcing industry. It is proving to be an important tool as the companies are increasingly tracking social media platforms to understand consumer perceptions and preferences towards their services and products. Accordingly, the way call center services engage customers is moving away from e-mails and telephone calls to mobile and social applications. W... Read more>>

BPO Industry Focuses On Strong Profitable Growth In Time To Come

Posted by Varsha Bhagchandani on Feb 17, 2015 10:04:54 am
BPO-services

It is no secret that India is considered as the most favored outsourcing market worldwide owing to its capabilities of providing superior customer support services, effectively analyzing business data and preparing intelligence reports. As per the latest stats released by Nasscom, the country has successfully retained its position as the leading BPO hub among the emerging and new players, such as Eastern Europe, Philippines, Latin Ameri... Read more>>

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