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Go4customer Blog

BPssS Drives SMEs To Benefit From Outsourcing

Posted by Sanjay Poddar on Jun 12, 2014 05:09:28 pm

A reduction in operational costs, growth in revenue and improve service delivery capability with the support of customer contact centers holding domain expertise are just some of the advantages of outsourcing. Some years back, budget and logistical constraints posed as stumbling blocks for Small and Medium Enterprises (SMEs) to reap the benefits of business process outsourcing services. However, the advent of innovative technology is ca... Read more>>

Optimize Customer Experience For Business Growth

Posted by Sanjay Poddar on Jun 11, 2014 05:01:40 pm

Recent surge in BPO industry is the result of more customer engagement rather than the higher rate of growth in manpower, a study finds. To be precise, the BPO industry has seen tenfold growth in the past decade after shifting focus on operational activities that intensely involve customers. Today's customers are highly intellectual and they are aware of arrival and sustainability of brands in the market, letting them to participate... Read more>>

Contact Centers Leverage And Demystify Customer Experience

Posted by Sanjay Poddar on Jun 07, 2014 05:14:15 pm
call center (2)

Enterprises usually believe that they understand what customers want. However, the truth indicates the other side of the story. Transition of businesses from stationary to mobile after the evolution of Internet technology has made the customer-service landscape extremely complex. This results in the progression of contact centers to provide seamless services to customers across the globe. These call centers adopt varied channels to gene... Read more>>

Business Success Linked To Customer Experience, Study Finds

Posted by Sanjay Poddar on Jun 06, 2014 02:22:16 pm

In today's cut-throat competition, a successful business organization adopts pragmatic approaches to make a niche in the market. These approaches are designed that focus on an effective business plan, result-oriented marketing strategy and above all great customer service. However, the role of customer service overshadows the influence of other strategies when it comes to business success. In fact, a business can achieve success by ... Read more>>

Big Data Management through Call Centers

Posted by Varsha Bhagchandani on Jun 05, 2014 03:10:26 pm

Data analytics has gained momentum with the growing popularity of companies like Facebook, Google, eBay, and LinkedIn. Such organizations, instead of merging their huge data with traditional IT infrastructures, rather focus on building standalone technology architecture. Big data is expanding each year at the rate of 50%, as companies are increasingly using video footage, text and voice methods for their sales and marketing activities. ... Read more>>

Call Centers Are Increasingly Being Viewed As Highly Strategic Operations In Every Company

Posted by Sanjay Poddar on Jun 03, 2014 04:28:52 pm

Communication technology and solutions have contributed immensely for the growth of organizations. Today's uber-connected world is indeed a platform where the operations of businesses are delivered through advanced communications. With manifold communication channels to choose from, consumers are exposed to a brand through an interaction. Voice, video, email, social media, text and fax are emerging multiple communication channels... Read more>>

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