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Go4customer Blog

Performance of BPO Services in India Stays Unabated

Posted by Sanjay Poddar on May 16, 2014 02:13:25 pm
performance-of-bpo-services-in-india

To be very precise, BPO services in India are not only the extended arms of customers, but they also act as a platform for clients to conduct their businesses. Having a niche on the global economic landscape, the Indian market has expanded the scope of BPO from just back office process augmentation to strategic means of obtaining economics of scale along with the advantages of association and standardization of different business proces... Read more>>

Outbound Call Centers: The Key to the Door of Business Growth

Posted by Rahul Bhaduri on May 08, 2014 04:46:01 pm
outbound-call-center-service

India has become an exemplary location for outsourcing business as India offers the same quality of work, maybe better, at a very low cost as compared to other foreign countries. It saves few costs of the business like the operating costs, infrastructure and the training cost, thus saving a huge amount of investment. The organization then does not have to worry about the right kind of technology or appropriate people for managing it. ... Read more>>

Debt Collection Services are Crucial for Business these Days

Posted by Rahul Bhaduri on May 07, 2014 03:08:27 pm
debt-collection-services

It is a topic of debate that whether an internal department of credit control provides a similar service like that of debt collection services or not. A debt collection agency can give better outcomes at a reasonable cost. The involvement of a third party verification services provider agency in recovering debt should not be underestimated. These agencies work in a better way as compared to other organizations, as they are trained for t... Read more>>

Call Centers in India: A step towards a new era

Posted by Rahul Bhaduri on May 06, 2014 07:17:55 pm
call-centers-in-india

Outsourcing is the latest buzz in the market. The businesses that are rendering services and products to customers are surely not interested in managing the queries, so that is when they hire an outsourcing company. The work once outsourced to a call center in India, professional in their resolve the queries asked by the customer. Maybe this is the reason why more and more BPO’s are emerging with the speed of light, thus sharing t... Read more>>

The BPO Industry Then and Now

Posted by Rahul Bhaduri on May 05, 2014 02:19:33 pm
bpo-industry-then-and-now

Business Process Outsourcing (BPO) means the allocation of work to a different company. Starting today, practically everyone knows what outsourcing is? However, do they actually understand the advantages? Here I would discuss some benefits and facts. BPO can be classified as follows:  1) Back Office: This includes in-house business functions like purchasing or billing.  2) Front Office: This includes customer-relat... Read more>>

A Quick Insight into Web Enables Services

Posted by Rahul Bhaduri on May 03, 2014 04:50:45 pm
insight-into-web-enabled-services

A Quick Insight into Web Enables Services Web enabled services help business to bring their operations forward. They carry a high potential to establish new standards for the satisfaction of the customers. The customer reaches the executives through Internet call program. This blog discusses a range of web enabled services, including: Order Taking: Teleshopping has emerged as a revolution in the past few years. It connects ... Read more>>

Customer Support: An Effective Way To Manage Your Customers

Posted by Rahul Bhaduri on Apr 30, 2014 03:14:42 pm
customer-support-services

Customer support is an appropriate solution to meet the requirements of a business. It is a great option to aid the customers in resolving their post-sale issues. It is also very successful in meeting the pre-sales requirements of the businesses and resolving their pre-sales queries. These services are not compulsory to be conducted through telephones or Internet calling; they can be done through live chats, emails and other possible wa... Read more>>

Inbound Call Center Services - Beneficial For Both Businesses And Customers

Posted by Rahul Bhaduri on Apr 29, 2014 03:39:07 pm
inbound-call-center-services-for-businesses-and-customers

What is the first thing that you hear when you call a call center? The executive says, 'Hello! How may I assist you today?' It does sound good, right? Well this is one of the reasons for outsourcing work to a call center in India. An inbound call center in India is well known for rendering effective customer care services at a reasonable rate. The inbound call center services are the ones in which the consumer initiates the c... Read more>>

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Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.