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Table of Contents: Outsourcing Customer Service Benefits of Call Center Outsourcing Drawbacks of Call Center Outsourcing Reinforcing Outsourced Call Center Team Management Listing Reasons for Client Companies Lacking Customer Support Expertise Some Idiosyncratic Techniques Used by Famous Call Center Outsourcing Services Some Famous Case Studies of Call Center Outsourcing Practice ... Read more>>
Imagine that you own a sandwich shop and much of your revenue is generated from the sale of footlong sandwiches and sandwich platters for lunch or office events. To handle the increased traffic during lunchtime, you schedule an additional employee to work. However, on a busy day like Super Bowl Sunday, a surge in local customers arrives just after lunch. You didn’t anticipate the situation and now you are in a bit of a dilemma. ... Read more>>
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The BPO industry has been a front for every customer-centric company ever since its advent. Customers are the consumers of our products and services so it is paramount to tend to their requirements and concerns at every point. Therefore, it calls for strong, skillful dedicated team members working on the customer's requirements. The BPO industry has opened a large employment window for entry-level jobs all over the world. Our soc... Read more>>
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way we live and work. AI refers to the development of computer systems that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation. Machine learning, on the other hand, is a subset of AI that allows systems to improve their performance on a particular task th... Read more>>
In the business world, understanding the customers’ mindset used to be less sophisticated in the past. Now things have changed a lot, as customers’ preferences and buying behavior keeps changing as the trends in technology and business change. Therefore, understanding the customer’s mindset is an entirely different ballgame. Furthermore, it is crucial for building marketing strategies and sales campaigns too. Today,... Read more>>
The key to success in business or organization is not just the product, but the employees. The employees are responsible for creating, promoting, selling, delivering, and providing after-sales support for the products. They are the backbone of a call center service company and their performance, attitude, mindset, and loyalty can greatly impact the company's success and determine whether or not it will have customers. Investing i... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
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India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
