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How Chat Support Services Improve Customer Satisfaction?

Posted by Janvi Anand on Aug 26, 2024 12:37:20 pm
How Chat Support Services Improve Customer Satisfaction

The technological development is continuously advancing at a faster pace, and this has greatly transformed the way organizations communicate with their clients. Such a model is far cry from the conventional customer support avenues – today’s customers expect quick and real-time attention to their needs. Such a shift has led to the emergence of what can be referred to as the digital concierge, which is arguably the most effec... Read more>>

How to Leverage Feedback for Superior Customer Support Services?

Posted by Janvi Anand on Aug 14, 2024 03:06:46 pm
How to Leverage Feedback for Superior Customer Support Services

In the time where the customers are highly demanding and the customers’ demands are becoming more intricate, the feedback has become an essential factor for any business that aims at improving the customer support services. As the field continues to get crowded, relative market knowledge and responsiveness to customers’ opinions can give a firm a competitive edge. A study recently conducted among the customers by Micros... Read more>>

BPO Services for Startups: What You Need to Know

Posted by Janvi Anand on Aug 13, 2024 02:35:03 pm
BPO Services for Startups

The global business process outsourcing (BPO) industry is rapidly growing, with its market value that was approximately at the $245 mark. 9 billion in 2021 with an annual growth rate of 9 percent. 1% over the next decade.” This has mainly been caused by start-ups that are in the process of expanding their business and are in the lookout for ways of lowering costs where BPO services have become vital in their growth strategies. ... Read more>>

Enquiry Handling Services Explained: Your Ultimate Guide

Posted by Janvi Anand on Aug 12, 2024 02:54:54 pm
Enquiry Handling Services Explained

Today’s business environment is quite spirited and thus, enquiry handling is now one of the key success factors in a company’s operation. In the light of the fact that the customers are spoiled with choice like never before, organizations to succeed and foster a long term relationship with a customer have to deliver a response on the customer’s enquiry in the shortest time possible, customized and accurate and essentia... Read more>>

How Call Centers in India are Adapting to the Remote Work Trend?

Posted by Janvi Anand on Aug 09, 2024 11:57:53 am
How Call Centers in India are Adapting to the Remote Work Trend

The dynamics of work as we know it have been changing in the last few years with a new trend where people work remotely. This shift has been particularly pronounced in the call center business environment where the focus on the flexible and adaptable human resources has been thought to be at an all-time high. COVID-19 was an enabler of this new way of working because it forced organizations to rethink established work settings. As co... Read more>>

Chatbot Services for Healthcare: Improving Patient Engagement

Posted by Janvi Anand on Aug 08, 2024 03:27:36 pm
Chatbot Services for Healthcare

Thus, the use of chatbots in healthcare systems refers to an innovative approach to patient engagement and it is predicted that the global market size of the chatbots in the industry will be $314.3 million by 2027, indicating a CAGR of 22.5% from 2020 to 2027. Due to advancement in technology, many healthcare centers are applying chatbot services for improving the experiences of patients and organizational efficiency. In this blog, t... Read more>>

Phone Answering Services vs. Voicemail: Which Is Better for Your Business?

Posted by Janvi Anand on Aug 07, 2024 03:51:14 pm
Phone Answering Services vs Voicemail

Customers end up being frustrated when they get through to a line only to be answered by a voicemail, they are denied their opportunities for the business. Indeed, it has been established that 80% of the call respondents disconnect their call once they hear a voicemail greeting, while only 10% leave a message. However, a live receptionist is able to offer a fancy welcome, offer further assistance in answering questions, scheduling appoi... Read more>>

The Impact of Cloud Technology on Contact Center Services

Posted by Janvi Anand on Aug 01, 2024 03:18:26 pm
Impact of Cloud Technology on Contact Center Services

Call centers are the core of current corporations’ customer relations, dealing with millions of calls and messages every day through numerous channels. Although, the environment of contact centers is changing drastically due to the effects of cloud technology. Modern communication solutions for contact centers are based on cloud technologies, which can be considered as a revolution in the sphere of providing high-quality custom... Read more>>

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