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Go4customer Blog

Pro Tips and Techniques for Handling High Call Volume

Posted by Sunny Morgan on Jan 09, 2023 05:42:30 pm
Pro Tips and Techniques for Handling High Call Volume

The pandemic’s emergence caused major disruption globally, and all the companies had to adopt a new business environment that comprised working remotely. The marketing and sales team faced a lot of challenges such as approaching new audiences and converting the sales prospects into active customers. It was a difficult phase and the most difficult part was there was a sudden rush in the inbound customer support services. Several... Read more>>

Can ChatGPT Surpass Google RankBrain?

Posted by Sunny Morgan on Jan 06, 2023 05:04:56 pm
Can ChatGPT Surpass Google RankBrain

Google has been providing tons and tons of content for decades now. Ever since the Internet got introduced to the world, Google RankBrain has been a front for every user searching for information on the web. Well, things have changed a lot these days as we are fast-forwarding toward a technology-driven world. With the help of cutting-edge technologies like artificial intelligence and machine learning, nothing sounds impossible these day... Read more>>

Understanding the Importance of Marketing Research

Posted by Sunny Morgan on Jan 06, 2023 02:10:00 pm
A Simple Guide for Learning the Importance of Market Research

Before foraying into a business venture, a person must do market research. For example, if you are thinking about establishing an outbound call center service, you must know the current demand for the service and the scope for the future. When we talk about outbound call center service, we think about procuring the necessary assets to run the business successfully, but it is also important to know whether it’s in demand in the mar... Read more>>

Hiring a Third-Party Lead Generation Service for Sales Expansion

Posted by Sunny Morgan on Jan 05, 2023 02:38:26 pm
Hiring a Third-Party Lead Generation Service for Sales Expansion

Just call center outsourcing companies, we have outsourcing companies that also help us in elevating our marketing performance. You only need to track a suitable business process service that offers lead generation service for the companies. There are 3 tactics we need to establish with our customers - conversion, sustenance, and retention. Call center outsourcing companies will help you to sustain your customer base. Call center out... Read more>>

The Impact of 5G on BPO Industry

Posted by Janvi Anand on Jan 03, 2023 10:40:51 pm

The introduction of 5G technology is revolutionizing the way we communicate and access information. With its high speed and low latency, 5G is expected to significantly impact various industries, including the business process outsourcing (BPO) industry. In this blog, we will explore how 5G is likely to transform the BPO industry and the challenges and opportunities it presents. What is 5G and how does it differ from previous generat... Read more>>

Importance of Knowledge Base and Ways to Create One for Call Center Services

Posted by Sunny Morgan on Jan 03, 2023 11:39:56 am
Importance of Knowledge Base and Ways to Create One for Call Center Services

Everyone has first-hand experience speaking to a call center agent. Oftentimes we notice that call center agents put our calls on hold or ask us to wait a moment as they wish to confirm or collect some pieces of information. The information they seek comes from a knowledge base built by an SME (Subject Matter Expert). A knowledge base is an effective tool that helps the call center agent reciprocate with accurate information. In ever... Read more>>

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We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.