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The Future of Call Center Outsourcing: AI and Human Collaboration

Posted by Janvi Anand on Jul 31, 2024 05:30:10 pm
The Future of Call Center Outsourcing AI and Human Collaboration

Outsourcing of call centers has turned out to be essential among firms because it has enhanced the management of call centers thereby cutting costs. The analysis of recent studies’ results revealed that 70% of all companies share their customer service representatives between the internal teams and external service providers. This transitional shift to outsourcing is due to the necessity for implementing better technologies and sp... Read more>>

Top 10 BPO Companies in Chandigarh

Posted by Janvi Anand on Jul 30, 2024 02:24:23 pm
BPO Companies in Chandigarh

BPO is an emerging sector with the global BPO market being estimated to be valued to be over $232 billion in 2021 and expected to reach $405 billion by 2027. As revealed, BPO companies are significant actors in the business environment since they perform specific tasks, which help organizations avoid deleterious distractions and enhance their efficiency. At the present, the city of Chandigarh, which is the capital for the two north I... Read more>>

Top Industries Benefiting from Virtual Assistant Services

Posted by Janvi Anand on Jul 25, 2024 03:33:46 pm
Industries Benefiting from Virtual Assistant Services

Virtual assistants are now integrated into the solutions of modern companies as a cost-saving and efficient means of improving business processes. Global virtual assistant services market is projected to touch $25 billion by 2031 with the 6 billion by 2025, it is believed that such strategic staffing approaches are gradually gaining higher popularity among various companies, which shifted their focus on the outsourcing of the administra... Read more>>

Choosing the Right Indian Call Center Partner: Key Considerations

Posted by Janvi Anand on Jul 23, 2024 12:15:27 pm
Choosing the Right Indian Call Center Partner

India, the globe’s largest exporter of call center services, has quickly become the go-to location for companies who want to outsource their customer relations and enjoy service deliveries at much cheaper per-unit costs than they could domestically. Currently, India has a ready availability of skilled, English-speaking professionals willing to work on call center jobs, and therefore presents itself as an attractive proposition to ... Read more>>

Why Your Business Needs 24/7 Inbound Call Center Services?

Posted by Janvi Anand on Jul 18, 2024 05:50:20 pm
Why Your Business Needs 247 Inbound Call Center Services

Customer care services are not a luxury; they are a necessity in today’s highly competitive market. Given the modern, instant environment where customers are often ‘always on’, 71% of them expect brands to reply within 15 minutes. This means that failing to meet this demand attracts high customer turnover, as 98% of customer’s attempt to jump over IVR systems to speak to an agent. Overcoming this challenge is pos... Read more>>

Appointment Setting Vs. Cold Calling: Which is Right for Your Business?

Posted by Janvi Anand on Jul 17, 2024 12:35:15 pm
Appointment Setting vs Cold Calling

Sales management strategies are the most crucial activities of any organization since they ensure business revenues are generated in the course of business operations to sustain the business. Essentials Sales Management Modern business environment ensures that every firm has to set specific performance goals especially in the area of sales hence the need to have an effective and certain sales plan in the contemporary market. For instanc... Read more>>

Why is Indian Healthcare BPO the Future of Medical Outsourcing?

Posted by Janvi Anand on Jul 16, 2024 02:41:22 pm
Why is Indian Healthcare BPO the Future of Medical Outsourcing

The global healthcare BPO market is expected to grow at an alarming rate and may touch $864 billion in the future. 02 billion by 2032, with a compound annual growth rate (CAGR) of 9% for the period. 20 percent during 2023–2032. Such a growth rate underlines the importance of healthcare BPO as the industry that helps healthcare providers as they strive for ever better operating efficiency and lower costs. Healthcare BPO concerns... Read more>>

Customer Support Services: Turning Challenges into Opportunities

Posted by Janvi Anand on Jul 15, 2024 02:50:25 pm
Customer Support Services Turning Challenges into Opportunities

Customer support services have slowly emerged as one of the critical factors to success in today’s business world. Indeed, 86% of customers abandon a company due to a bad experience, underscoring the importance of customer support in establishing and maintaining strong customer relations. The focus of this blog will be to dissect ways that businesses can leverage the common issues they encounter in the customer support space. T... Read more>>

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Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
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Preferred destination for outsourcing
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Cost-effective customer support
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Modernized Infrastructure and technology

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