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Go4customer Blog

Customer Care Services Are Compatible To Current Business Landscape

Posted by Sanjay Poddar on Jun 25, 2014 06:44:09 pm

In the current business landscape, customer care services alleviate pressures emerging from the rise of a 'boundary-less' global economy. Customer call center, indeed, provides considerable cost savings and scalability, allowing businesses to boost revenue as well as operational performances. In reality, what was earlier regarded as a temporary panacea for cost-savings is totally stood as a perennial solution of worldwide corpor... Read more>>

Todays Customer Service Center Actually Encourages The Delivery Of Great Service

Posted by Sanjay Poddar on Jun 23, 2014 04:56:38 pm

There is no denying the fact that customer service is important to a company's success. The majority of business bigwigs embrace it, and almost all customers demand it. But reaching the highest level of customer service - and maintaining it for longer - is a goal that has escaped all except some companies that have emerged as leaders in customer service. These companies leverage BPO companies to render flawless and prompt customer s... Read more>>

Outsourcing Help Desk Brings Dynamism To IT Industry

Posted by Sanjay Poddar on Jun 21, 2014 05:00:43 pm

Many IT executives assume outsourcing as an opportunity to bring cultural transition, promptly improve service delivery capabilities, adopt result-oriented strategies, and eradicate all dismal practices of the past. In fact, outsourcing help desk proactively addresses technical issues and recommends solutions that can help IT companies to reduce IT costs and streamline IT functions. At present, IT sectors that advocate the policy of out... Read more>>

What Makes BPaaS A Resourceful Alternative To Traditional Outsourcing Model

Posted by Sanjay Poddar on Jun 20, 2014 06:08:13 pm

Market forces along with BPO progression have converged to redefine the way of delivering services. The focus is now less on one-size-fits-all horizontal offerings and more on meeting the specific business objectives of SMBs, individual players at a lower price point. Buyers prefer flexible offerings tailored to serve their needs in a pay-as-you-go model. The business process as a service abbreviated to BPaaS is proving to be a game-... Read more>>

Dynamism Behind The BPO Outsourcing Industry

Posted by Sanjay Poddar on Jun 19, 2014 06:29:13 pm

With businesses expand across geographical boundaries, the need for outsourcing many business process services has been on the rise. This has led to the emergence of BPO outsourcing firms that focus on streamlining business process services by delivering products or services to customers on behalf of the specialized companies. Simply put, companies outsource their business processes and services to third-part vendors in order for improv... Read more>>

Call Centers Transition From Cost Centers To Profit Centers

Posted by Sanjay Poddar on Jun 18, 2014 06:14:25 pm

A study says that most of the service-oriented call centers specializing in customer service, field service or technical support will transform into profit-generating ventures in years to come. Call centers that fail to migrate to service sectors will either be outsourced to an offshore location to significantly diminish service costs, or transformed into self-service applications. No doubt, this seems to be quite absurd, it is a need o... Read more>>

BPssS Drives SMEs To Benefit From Outsourcing

Posted by Sanjay Poddar on Jun 12, 2014 05:09:28 pm

A reduction in operational costs, growth in revenue and improve service delivery capability with the support of customer contact centers holding domain expertise are just some of the advantages of outsourcing. Some years back, budget and logistical constraints posed as stumbling blocks for Small and Medium Enterprises (SMEs) to reap the benefits of business process outsourcing services. However, the advent of innovative technology is ca... Read more>>

Optimize Customer Experience For Business Growth

Posted by Sanjay Poddar on Jun 11, 2014 05:01:40 pm

Recent surge in BPO industry is the result of more customer engagement rather than the higher rate of growth in manpower, a study finds. To be precise, the BPO industry has seen tenfold growth in the past decade after shifting focus on operational activities that intensely involve customers. Today's customers are highly intellectual and they are aware of arrival and sustainability of brands in the market, letting them to participate... Read more>>

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